Support Query API — Submit a BugViper Help Request

Submit a BugViper support request via POST /api/v1/support/query. Provide your name, email, category, and message — no authentication required.

The support endpoint lets you programmatically submit a support request to the BugViper team. It requires no authentication — you can call it from any context, including unauthenticated flows where a user cannot yet sign in. Fill in the required fields and BugViper will route your query to the right team based on the category and priority you provide.

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POST /api/v1/support/query

Submits a new support query to the BugViper team.

Authentication required: No (public endpoint)

Request Body

name · string · required

Your full name.

email · string · required

Your email address. BugViper will use this address to follow up on your query.

subject · string · required

A brief subject line summarizing your request (e.g., "Review not posting inline comments").

category · string · required

The category that best describes your request. Must be one of:

• bug_report — Something is broken or not working as expected
• feature_request — You’d like to suggest a new feature or improvement
• general_inquiry — A general question about BugViper
• billing — A question or issue related to your plan or payment
• other — Anything that doesn’t fit the above categories

priority · string · required

The urgency of your request. Must be one of low, medium, or high.

message · string · required

A detailed description of your issue or request. Include any relevant context such as repository names, PR numbers, error messages, or steps to reproduce.

Example

curl -X POST https://your-domain.com/api/v1/support/query \
  -H "Content-Type: application/json" \
  -d '{
    "name": "Jane Smith",
    "email": "[e-mail]",
    "subject": "Review not posting comments",
    "category": "bug_report",
    "priority": "high",
    "message": "BugViper reviewed my PR but did not post any inline comments."
  }'

Response

Returns a confirmation object acknowledging receipt of your query.

queryId · string

A unique identifier assigned to your support query. Keep this for reference if you need to follow up.

status · string

Always "received" on a successful submission, confirming that your query has been accepted and will be reviewed by the BugViper team.

If you’re reporting a bug, include as much detail as possible in the message field — the repository name, the PR number, the exact bot command you used, and any error messages visible in the PR comments. This helps the BugViper team reproduce and resolve the issue faster.